Privacy Policy

1. Introduction

Well Defined Window Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at welldefinedwindow.com or contact us for services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and city or ZIP code that you provide when requesting a quote or contacting us.
• Project Information: Details about your home and window replacement needs that you share through our quote request form.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected automatically through Google Analytics.
• Device Information: Browser type, operating system, and IP address collected through standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule consultations
• Communicate with you about your project and our services
• Improve our website and customer experience
• Analyze website traffic and user behavior through Google Analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may collect or process data:

• Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects data such as your IP address, browser type, pages visited, and time on site. You can opt out using the Google Analytics opt-out browser add-on.
• Resend: We use Resend to process and deliver email notifications from our contact form. Your submitted information is transmitted through Resend's servers.
• Vercel: Our website is hosted on Vercel, which may collect server access logs including IP addresses.
• Acorn Finance: If you choose to explore financing, you will be redirected to Acorn Finance's platform, which has its own privacy policy.

5. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device. We use them to:

• Understand how you use our website (Google Analytics)
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Quote request information is typically retained for the duration of our business relationship and a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, please contact us at service@welldefinedwindow.com.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: